Question 1

How much will this cost, and will the price change once you start?

Accepted Answer

You get priced options before work begins. The price agreed is the price, unless hidden conditions change the job. If that happens, you get the new options in writing before anything proceeds.

Question 2

If snaking my drain doesn't clear it, what happens next and what do I pay?

Accepted Answer

The next step is a camera inspection so we can see exactly what is going on before any more money is spent. We will show you what the camera finds and give you the follow-up quote in writing within one business day, so you can decide before any more work or money is spent.

Question 3

Do you guarantee you'll call me back with the quote you promised?

Accepted Answer

Yes. If we say we will call, we call. You get the follow-up quote in writing within one business day. If you are waiting on us, you can reach a real person 8 AM to 8 PM, seven days a week, at (800) 659-1879.

Question 4

Will you protect my floors and clean up after the job?

Accepted Answer

Yes. We protect your floors and leave the work area clean.

Question 5

Can a plumber actually come today? How fast in an emergency?

Accepted Answer

Call (800) 659-1879 and we will let you know the earliest time we can come. You can reach a real person 8 AM to 8 PM, seven days a week.

Question 6

What does the $99 dispatch fee cover?

Accepted Answer

The visit is a $99 dispatch fee. Before work begins, you get priced options in writing.

Question 7

Should I repair or replace my water heater? Tank or tankless?

Accepted Answer

It depends on the age and condition of your water heater, the cost of the repair, and your hot-water needs. We will look at your current heater, explain the options, and give you priced options in writing — including repair, tank replacement, and tankless — before you decide.

If the first fix doesn't fix it

Call us when you need help with your plumbing emergency.