Frequently Asked Questions

A main line sewer clean out is one or two pipes that normally stick up out of the ground, usually in the front or back yard of the home, and typically in the flower beds around the home or within 2 to 4 feet of the edge of the foundation. This clean out is one or two pipes that tee directly into the main sewer line, its purpose is to allow for something, normally a sewer machine cable to be inserted into the sewer line to unstop a clogged sewer as necessary. We use these clean outs in order to i...

A video camera pipe inspection allows for a real-time visual inspection of underground sewer lines and other piping in order to determine the condition inside the pipe. This state-of-the art technology uses a flexible fiber optic cable with a high-resolution video camera on the tip that transmits images back to the camera operator who can make an informed diagnosis of any problems found. As the cable is inserted through the pipe, equipped with powerful lights it is able to record its findings wh...

The household plunger is frequently the first defense mechanism used to unclog a toilet. Before using a plunger you will want to turn off the toilet’s water shut-off valve. Turning off the emergency shut-off valve will prevent accidental flushes, which can lead to an overflow. Once you have the water turned off, you are ready to unclog the clogged toilet. The rubber end of the plunger should be soft, flexible and have no cracks. To unclog, place the rubber end of the plunger over the clog ...

A bathtub drain is difficult to clear if you have a trip lever because as you plunge the water could push up the trip lever riser. So the best way to use a plunger in a bathtub is to push the plunger in fast and forceful to try to get as much pressure as possible into the p-trap. Plunging a bathtub is not going to work for every clogged drain, and most times you will need something stronger like a snake

This is a very common problem and there is no definitive answer as each drain could be clogged for a different reason. The best thing to do is to make sure that the drain is not clogged with hair or soap chips. You can do this by visually inspecting the bathtub or sink drain. The best way to clean hair from a bathtub drain is to remove the drain grate and take a coat hanger and put a little hook on the end and scoop out the hair. You could also use a pair of needle nose pliers as well. The easie...

The temperature control may be set too low. Otherwise it’s generally a faulty heating element or thermostat.

The high temperature cutoff may have been tripped, and may need to be reset. Otherwise it’s generally a faulty heating element or thermostat.

This usually indicates that the flush valve in your toilet tank is not seating correctly and water is leaking from the tank into the bowl. This could be the result of the lift chain being tangled, faulty flapper or a problem with the flush valve itself.

The white substance is actually mineral deposits. To remove the mineral deposits from the shower head, pour a cup of vinegar into a plastic bag and then place the bag over the shower head fixture and leave it in place overnight. The next day, remove the bag and use an old toothbrush to scrub off the deposits.

This problem is usually caused by the water lines not being properly secured. It can be easily fixed but only if your water lines are easily accessible. It means that either in one or many places your water lines come into contact with the wood of your floor joists. All you need to do is get copper or plastic pipe hangers that will secure your water lines to your wooden joists.